A message for our members regarding Coronavirus (COVID-19)
The well-being and safety of our members and employees is our top priority and will always be at the heart of every decision we make. As the situation with Coronavirus (COVID-19) unfolds, we will all need to make adjustments to the way we live and work.
We have implemented our emergency response plan to ensure safe, reliable electricity during these uncertain times. We don’t know how the virus will impact our service territory, but by reducing in-person contact, we can do our part to slow the spread of it. We ask members to do the same.
- We are temporarily suspending lobby access at all locations until further notice. These changes will go into effect Tuesday, March 17, 2020.
- Members might experience increased wait times on the phone. Please be patient and consider using alternative contact methods like SmartHub. First-time users will need their account number to sign up.
- All disconnects are being postponed for 30 days beginning March 16. We urge members to keep up with payments and contact us if they are struggling to pay their bill.
- Some employees will be performing their work duties from home. Regardless of work location, we are committed to meeting the needs of our members.
We want to be good community citizens, and that includes making decisions that align with public health guidelines intended to limit the spread of the virus within our community. We will continue to serve you with dedication as we all take this one day at a time. Please watch our website as the situation continues to evolve.